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Case Study
Computer Assisted Coding Solution

Client Profile
The client is a leading provider of Revenue Cycle Management solutions and Information Technology services. They combine real-world industry experience with in-depth technical expertise to achieve practical solutions that deliver for its customer’s a return on their investments. The client has an experienced team that delivers personalized and superior billing and collection capabilities for group practices, hospitals and health systems and primary and specialty care providers.

Client’s Pain Points

  • Lack of a proper Document Management System
  • High number of pending charges with delays in clearance and difficulty in tracking
  • Revenue loss due to inadequate manpower and other commercial coding software
  • Unable to meet the 24 hr TAT along with insufficient reporting issues

e4e Solution

  • Implemented a “Go Green” solution through CodED (e4e proprietary software), which eliminates printing of patient records
  • e4e asked for restricted access to the Hospital database to retrieve patient information and incorporated Web Scan Log (WSL), a web based work order system with three way communication system, to clear the pending charges
  • Added additional FTEs and provided a cost effective software solution through CodED
  • CodED simplified the process, increased the productivity and provided customized reports

The Results

  • With access to Hospital data & WSL we are now able to acquire additional information which has reduced pending claims from 2.5% to 0.5%
  • The client found CodED extremely cost effective. It eliminated the manual charge process which resulted in improved resource utilization at client’s end
  • The TAT was brought down from 24 hr to 18 hr. CodED provides various customized reports that help in production & revenue analysis

Service Levels

  • Quality – 98%
  • Turn Around Time – 24 hr

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Client Thoughts

"The dedication from our e4e teams to provide the best possible services is beyond comparison."

"We are amazed and pleased with…the difference the e4e team is making to our inventory levels."

"All work being performed by you is good and very well appreciated."

"We really appreciate all that you do to help make us a better company and increase our business's revenue."

"e4e continues to be a key player in the success of our company."

"They are very accurate in their work and are very responsive to our changing needs."

"By utilizing your services, we are able to focus more on our client and strengthen our core delivery."

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Provider Solutions

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