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Case Study
Optimized Revenue Cycle Management Services

Client Profile
The Client is a leader in electronic health information exchange and provides medical records retrieval, digitization, coding, extraction, and analysis solutions and services. It also offers a robust online document management system that includes completely customizable workflow solutions, tailored to each individual customer's needs. This apart, the Client also provides revenue cycle management services to one of the largest Hospital systems in the state of Utah.

Client’s Pain Points

  • Unable to manage back office operations efficiently
  • Migration to a new RCM platform resulted in huge backlogs of claims and AR
  • Diminishing profitability of the project day by day
  • Lack of transparency in operations

e4e Solution

  • e4e took control of the client’s entire billing operations
  • Provided a seamless transition of 200 FTEs in less than 90 days
  • Leveraged its metric driven operational approach

The Results

  • Provided a scalable and stable back office operation
  • Cleared the claims backlog in less than 8 weeks
  • The Client was able to save 30% of its operational cost
  • Partnering with us, the Client has better visibility of the process and is now able to focus on their sales engine

Service Levels

  • Quality – 95 to 98 % (Depending on the work queue)
  • TAT – 24 to 48 hr (Depending on the work queue)

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Client Thoughts

"The dedication from our e4e teams to provide the best possible services is beyond comparison."

"We are amazed and pleased with…the difference the e4e team is making to our inventory levels."

"All work being performed by you is good and very well appreciated."

"We really appreciate all that you do to help make us a better company and increase our business's revenue."

"e4e continues to be a key player in the success of our company."

"They are very accurate in their work and are very responsive to our changing needs."

"By utilizing your services, we are able to focus more on our client and strengthen our core delivery."

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